At Mamma Mia Pasta Ltd (company number: 10935582) of 29 Tooting High Street, Tooting Broadway Market Unit 1e, London, SW17 0RJ, we take your privacy seriously. The following document outlines how we collect, use and protect your personal data across all of our Mamma Mia! Pasta websites (including www.mammamiapasta.co.uk and www.mammamiapasta.com) and digital platforms (Websites) and also in our restaurants and when you contact us by phone, email, post or social media.
What personal data is being collected?
Whilst you are using our Websites we may ask you for some personal data, such as your name, email address, address and phone number, demographic information such as your age, gender, location, restaurant preferences and interests when you take part in any of our customer surveys, offers, newsletters and competitions or when you make an online booking. We may also collect your IP address in order to serve you location specific content and tailor our Websites to you. Where you make payment in any of our restaurants using a credit or debit card, we will collect and hold details of such payment card.
Who is collecting the personal data?
All personal data collected when using our Websites will be collected by Mamma Mia Pasta Ltd. The personal data we collect from you while you are in our restaurants will be collected by the operator of such restaurant.
How is the personal data collected?
Personal data is collected across the Websites as you use the relevant sites. Personal data collection takes place during the following actions – making dining reservations, entering competitions, signing up to the Mamma Mia! Pasta Newsletter. We may also collect your personal data for the purpose of processing payments in our restaurants, when dealing with any customer service queries and if you complete one of our in-store cards to sign up to receive our latest news and offers.
How is the personal data stored / secured?
Your personal data and privacy is of the utmost priority to us. We are committed to ensuring that any personal data/information gathered is securely stored. To ensure no personal data is collected or disclosed against your will or any unauthorised access is gained, we have implemented the necessary physical, electronic and managerial procedures to safeguard and secure the personal data we collect from you. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Websites; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.
What is our lawful basis for our use of your personal data?
Where we are using your personal data for direct marketing purposes, our lawful basis for such processing will be your consent. Where we are using your personal data to make a booking/reservation, process a payment or provide our customer services to you, our lawful basis for such processing will be performance of a contract.
You may withdraw your consent at any time
As noted above, some of our processing is subject to the lawful basis of “consent”. You are able to withdraw your consent to such processing at any time by either contacting us using the details set out below, following the “opt-out” link in any marketing communications we send to you.
Sharing your data
We do not sell your personal information to any 3rd party organisations. We do, however, share your data with certain third parties in order to provide our highest quality service to you, this includes: our marketing agents, our email mailing list provider, our IT service provider, our payment processor and our online booking provider.
We do not transfer your personal data outside of the European Economic Area.
Checking your details
If you wish to amend or verify the details you have submitted to us you may do so by contacting us via the email address or address given below. Our security procedures mean that we will request proof of identity before we reveal information.
Deleting your data
If at any point you no longer want to receive communications from Mamma Mia Pasta LTD and you wish to permanently delete your personal data records we will, subject to not requiring such personal data to be retained for any legal or other valid reason, facilitate this without undue delay upon receiving your communication. This action can be instigated at any time by the following methods (please note that if you do make such a request by phone, we will also require confirmation of this in writing for our records): Phone – 020 86821348 Email – email@example.com Post – 29 Tooting High Street, Tooting Broadway Market Unit 1e, London, SW17 0RJ
Your rights in respect of your personal data
In addition to your right for your personal data to be deleted (as set out above) you have various other rights in respect of your personal data, as follows:
a right of access to a copy of the personal data we hold about you;
a right to object to processing that is likely to cause or is causing damage or distress to you;
a right to prevent processing for direct marketing;
a right to object to decisions being taken by automated means;
a right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed; and
a right to claim compensation for damages caused by a breach of the Act.
If you wish to exercise any of these rights, please contact us firstname.lastname@example.org or Mamma Mia Pasta Ltd, 29 Tooting High Street, Tooting Broadway Market Unit 1e, London, SW17 0RJ
We may make changes to this policy
Your right to make a complaint in respect of our use of your personal data
You have the right to complain to your relevant supervisory authority in respect of our use of your personal data. If you are a UK resident, your complaint would normally be addressed to the Information Commissioner’s Office. Please contact us before you escalate your complaint.
We are always pleased to hear from our customers. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want to work with you and want you to recommend us to your friends, family and associates. If you have any questions or feedback about this statement, or if you would like us to stop processing your personal data, please do not hesitate to contact us and will be delighted to answer any questions you may have. You can either contact us writing to us at: Mamma Mia Pasta Ltd, 29 Tooting High Street, Tooting Broadway Market Unit 1e, London, SW17 0RJ.